The ability to grow your online testimonials is an important part of every local business today. Not only can customer reviews increase a company’s ranking on search engine results, but are very likely to play an important role in buying decisions.
It is never too late to develop a strategy to capture reviews online
We have listed below some key points to keep in mind when building out your strategy.
It goes without saying that you should never write fake reviews for your own business. Nor should you ever consider paying or using 3rd parties to post fake reviews. Your patrons must post their own reviews using their accounts on the related review site.
I always advise my clients to implement a review capture strategy to include a simple yet effective web form. Our technology in particular, encourages positive reviews to get posted online, and limits negative reviews from being posted.
Training of your staff is also an important part of the reputation culture. The more that employees understand the value of exceeding customer expectations, the easier it will be to pile on the reviews.
Keep in mind, there is no rush to gather 5-star reviews, having a solid plan is most important. Please contact us if you have any questions. Visit our YP listing at http://www.yellowpages.com/walled-lake-mi/mip/business-review-services-llc-519330455, or give us a call we are glad to help 248-716-1936.